Portfolio demo

Harbourline Enquiry Agent

This is a demonstration project. Harbourline Plumbing & Heating is a fictional company. It has no real customers, and this site offers no real services.

The Harbourline Enquiry Agent shows how a small business can answer customer enquiries faster with AI while keeping a person in charge of every reply. It is built by Raynor as a freelance portfolio project.

What it does

  1. Reads new enquiries sent to the demo company's test inbox or web form.
  2. Uses Claude (Anthropic's AI model) to classify each one: new job, quote, emergency, complaint, follow-up or spam.
  3. Looks up the fictional company's price list, policies, service area and free appointment times through read-only tools.
  4. Drafts a reply and posts it for a person to approve, edit or reject.
  5. Only after approval: sends the reply from the demo inbox and adds a tentative booking to the demo calendar.

Google account access

The app connects only to a Google account created for this demo. It uses Gmail to read enquiries and send approved replies, and Google Calendar to check availability and add tentative bookings. See the privacy policy for exactly what is accessed and why.